Refund Policy

• 7-day money-back: full refund within 7 days of purchase if you haven't taken your first counselling session — no questions asked.
• After sessions begin: unused counselling sessions are refunded proportionally.
• Delivered items: completed assessments and delivered reports are non-refundable, since they are consumed on delivery.
• Upgrades: amounts already paid are fully credited when you move to a higher plan.

Plans containing counselling or coaching sessions: before the first session, the entire plan fee is refundable within 7 days of purchase. After the first session, the refund equals the plan fee multiplied by the fraction of sessions unused, less any already-delivered non-refundable components (assessments, reports) at their listed standalone price.

Year-long programs cancelled mid-way are refunded on the same proportional basis, calculated by [months/sessions] remaining.

• Assessments already completed and reports already delivered.
• Sessions attended, or sessions missed without rescheduling notice of at least [24] hours.
• Institutional/school program fees, which follow the refund terms in the school's MoU.

Email [YOUR EMAIL] or WhatsApp us with your name, registered phone number and payment reference. We acknowledge refund requests within [2] working days and, once approved, process the refund to your original payment method within [7–10] working days. Gateway timelines may add a few days depending on your bank.

Unsure whether your case qualifies? Ask first — we'd rather resolve it directly. See also our Terms of Service and Privacy Policy.